repare a Customer Service Training Manual. Here is a sample at http://smallbusiness.chron.com/produce-customer-service-training-manual-39400.html and
http://www.forbes.com/sites/carminegallo/2012/08/30/apples-secret-employee-training-manual-reinvents-customer-service-in-seven-ways/
As a customer service manager, a manual would be given to all new employees in all departments.
Based on what you learned in this course, review all the chapters and prepare a manual with the topics you feel are most important.
For example:
1. How to deal with angry customers, handling criticism
2. Employee Roles and Expectations
3. Employee Empowerment
4. Communicating effectively face-to-face, phone and email
5. Working under stress, meeting deadline