As shared in the textbook, when dealing with angry people, it is best to stay calm and be empathic, using thoughtful, reflective statements. Other tips are to never use rebuttal, derogatory, or negative statements that may further anger the person or situation.Consider and briefly share a conflict you observed or encountered; what was your approach in handling the situation? Did you feel mad, uneasy, fearful, engaged, sympathetic, etc.? Were you able to diffuse the situation? Do you feel the outcome was satisfactory? With the new knowledge, do you feel if given the opportunity that you would do or say anything differently?*Please do not state the person(s) name or employment, employer, or any type of indicator in the example shared.Your journal entry must be at least 200 words in length. No references or citations are necessary.
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Unit IV Journal
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