Dealing with Difficult People

1.Which of the following is an example of workplace bullying? 1.Humiliating or shaming co-workers in front of others 2.Talking to Human Resources 3.Refusing to cooperate with others 4.Seeking a different work environment 2.Which of the following would be an external cause for a decline in job performance? 1.Change in expectations or standards 2.Exhaustion or burnout 3.Change in policy or procedures 4.Increase in workload 3.Which of the following is a problem within the management of an organization that can contribute to an employee’s difficult behavior? 1.Long illness 2.Divorce 3.Compensation 4.Financial problems 4.Which of the following activities is done when qualifying a difficult employee’s behavior? 1.Talk to people in the environment about the employee’s behavior 2.Request that the employee change the behavior 3.Talk to the employee about the behavior 4.Listing the pros and cons of the behavior 5.What should an individual do if he/she encounters one or two incidents of inconsiderate behavior in the workplace? 1.Complain to Human Resources 2.Wait to see if it happens again 3.Go directly to a supervisor 4.Confront the co-worker angrily 6.What is the first step in modifying a trust issue situation with people at work? 1.Documenting agreements 2.Talking to Human Resources 3.Confronting someone 4.Talking to your supervisor 7.What should be the first step when dealing with a negative co-worker? 1.Ignore 2.Modify 3.Clarify 4.Qualify 8.Which of the following types of language include technical or professional vocabularies, calculations, or formulas? 1.Nonverbal 2.Creative 3.Rapport 4.Jargon