e-Activity
Use the Internet to select two hospitality Websites you would consider using to plan your next vacation. (You may consult Figure 9-1 in the textbook for a list of Websites.) Research what each Website offers in regard to information for its customers. Be prepared to discuss
Discussion 1
At the Country Club” Please respond to the following:
From the case study, explain why managing information is a challenging issue for hospitality organizations in regard to the three elements of the guest experience: the service product, the service setting, and the delivery system. Give examples with your response.
Imagine you have ordered food in a restaurant, and you discover it is undercooked and unappetizing. Provide two examples of how information through a service delivery system could correct these errors efficiently.
Discussion 2
“The Internet and Information” Please respond to the following:
From the e-Activity, review each Website and identify the types of information the Website provides. Suggest two additional features, such as larger font sizes, improved organization, more color, etc. that could be applied to each Website you reviewed in order to make it more attractive or easier to use.
One of the most effective strategies for increasing the flow of information within a hospitality organization is to give all employees access to the company intranet and all corporate information. Describe three ways how allowing access to the company intranet could help communication and three ways how it could hinder communication within a hospitality organization.