AUT University School of Hospitality and Tourism
Paper Study Guide
216802 Hospitality Human Resource Management

Semester 2, 2015

Paper Coordinator/Lecturer

Assessment 2:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â HRM Report (40% weighting)

Due date and time:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Thursday 8^th October, 8.30am, 2015

Submission instructions:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â You must submit a hard copy through the assignment box on the 4^th floor in WH building or at the start of class on Thursday 8^th October, 2015. Please attach a copy of the marking schedule to the printed assessment.

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Turnitin instructions:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Turnitin required

Assessment format:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Human Resource Review 3,000 words

Assessment brief:Â Â

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â

You are required to write a report about the scope of the human resource (HR) management function in hospitality organisations. The assessment is broken into three main sections and you need to justify all your viewpoints by referring to hospitality and human resources management literature. A minimum of TEN (10) ACADEMIC sources are required for this assessment.

Part One

The hospitality literature suggests that a lack of training coupled with an absence of clear career paths across the sector, among other contributing factors, results in poor rates of retention in hospitality organisations. Discuss THREE (3) key Human Resources Management (HRM) challenges for contemporary hospitality Human Resource Managers, which are identified by hospitality academics.

Justify your reasoning by referring to hospitality specific literature. Use SIX (6) to NINE (9) articles from the year 2008 onwards, for this section (2-3 articles per challenge).

Part Two

Describe the concept of high-performance work systems (HPWSs) and high-performance work practices (HPWPs), which form part of one strategic management approach.Â Explain and justify whether this approach is appropriate to respond to the challenges within the hospitality industry that you have identified in the previous section. Outline ONE (1) advantage and ONE (1) disadvantage of HPWSs and ONE (1) advantage and ONE (1) disadvantage of HPWPs in this context.Â You must support your reasoning by referring to the general HRM and hospitality specific literature.

Use THREE (3) articles/academic texts for this section dating from the year 2001. The supporting articles may be the sources used in discussing the part one challenges.

Part Three

In your textbook (pages 4 and 6), Rudman (2010) divides the activities (also referred to as tasks or functions) carried out by a human resources manager into FOUR (4) categories: 1) staffing the organisation 2) managing people and performance 3) developing people and performance and 4) rewarding people and performance. Explain TWO (2) of these activities (managing people and performance and developing people and performance) and how this can assist with creating a high performing and committed workforce in hospitality organisations.Â Link your discussion to the points you made in section two of the assessment. Justify your reasoning by referring to the general and hospitality specific literature. Use your textbook for this section and a minimum of THREE (3) articles/texts that date from the year 2002.

A list of resources will be given in class.

Marking Criteria: Assessment 2

Student Name:

Maximum

marks

Marks

gained

1.Â Â Â Â Â Â Introduction

Â·Â Â Â Â Â Â Â Â Â Â Â The basis of the report:Â The objectives of the review are clearly stated.

Â·Â Â Â Â Â Â Â Â Â Â Â The scope of the report: In this section you should outline the areas you will cover in your review.

Â·Â Â Â Â Â Â Â Â Â The limitations of the report: In this section you need to list any issues and factors that prevented you from getting required results such as not being able to access certain data.

2.Â Â Â Â Â Â Part One: Three key challenges are explained: This section requires a lot of detail

Begin with an introductory paragraph that outlines the current situation of employee retention in the industry
Identify three HRM challenges that occur as a result, using justifications from the literature
Explain the first challenge associated with employment retention. Analyse why it is a challenge. Address the consequences of not addressing the challenge; however, you should not suggest any solutions in this section. Justify your point of view by reference to the hospitality literature.
Explain the second challenge associated with employment retention. Analyse why it is a challenge. Address the consequences of not addressing the challenge; however, you should not suggest any solutions in this section. Justify your point of view by reference to the hospitality literature.
Explain the third challenge associated with employment retention. Analyse why it is a challenge. Address the consequences of not addressing the challenge; however, you should not suggest any solutions in this section. Justify your point of view by reference to the hospitality literature.
Conclusion of this section. Summarise the three challenges and observe any connections between them. Provide a linking sentence on how a specific Human Resources Management approach can address the challenges identified.

Use SIX (6) to NINE (9) articles for this section (2-3 articles per challenge).

3.Â Â Â Â Â Â Part Two: The high-performance work systems and work practices (HPWSs/HPWPs) approach is explained.

Begin with an introductory paragraph that introduces the strategic HRM concept
Describe the key features of HPWSs/HPWPs
Explain one advantage of both HPWSs/HPWPs. Link with the hospitality environment
Explain one disadvantage of both HPWSs/HPWPs. Link with the hospitality environment
Analyse the suitability of a HPWSs/HPWPs approach for hospitality, referring to the challenges identified in Part One
Conclusion of this section. Summarise and provide a linking sentenceÂ to the next section

Use THREE (3) articles/academic texts for this section.

4. Part Three: Two activities of a HR Manager explained

Begin with an introductory paragraph that outlines the scope of a HR Managerâ€™s role.
Briefly explain why the two tasks you will write about are important.
Identify the key features of managing people and performance. Analyse how the activity can be compatible with a Strategic HRM approach and encourages high performance and commitment
Identify the key features of developing people and performance. Analyse how the activity can be compatibleÂ with a Strategic HRM approach and encourages high performance and commitment
Explain how the two activities will help to resolve the challenges you have identified in the first part of the report.Â Provide a linking sentence to the next section.

Use your textbook for this section AND a minimum of THREE (3) articles/texts.

5. Conclusion:

Â·Â Â Â Â Â Â Â Â Include a summary of each section and draw clear conclusions from the overall review

6. Presentation

Word count is given immediately following the conclusion
Correct application of reference systems â€“ APA 6^th format â€“ both in text, where necessary, and full reference page at the end of the report (please note that only academic references are appropriate for this assignment â€“ e.g. textbooks and academic articles).
Assessment is presented in report style with correct section numbering, page numbers and with a professionally set out table of contents.
Appropriate Arion Title Page
Introductory sentences are included at the beginning of each section.
Assessment has 12 point font (Arial or Times New Roman), 1.5 spacing, numbered at the bottom of the page, and set out according to written instructions.
Grammar, spelling and sentence structure is of a consistently high standard.
Detailed and concise written report.
Clear expression and concise links between points.

Â·Â Â Â Â Â Â Â Â Overall presentation is professional and well presented

Comments:

100

216802 Hospitality Human Resource Management

AUT University School of Hospitality and Tourism
Paper Study Guide
216802 Hospitality Human Resource Management

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216802 Hospitality Human Resource Management

AUT University School of Hospitality and Tourism Paper Study Guide 216802 Hospitality Human Resource Management

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AUT University School of Hospitality and Tourism
Paper Study Guide
216802 Hospitality Human Resource Management